Shipping policy

SHIPPING POLICY

Last Updated: [DATE]

At INFINITY3DWORLDS, we carefully prepare and pack every order before shipping it to you. This Shipping Policy explains our order-processing times, shipping methods, delivery estimates, tracking process, and what to do if there is a delivery issue.

1. Shipping Methods

We currently offer shipping within India through trusted courier and logistics partners.

Available shipping methods may include:

  • Standard Shipping: [COURIER NAME / SERVICE]

  • Express Shipping: [COURIER NAME / SERVICE, IF AVAILABLE]

  • Cash on Delivery (COD): [AVAILABLE / NOT AVAILABLE]

The shipping options available for your order will be displayed during checkout based on your delivery location and the products in your cart.

We may select the most suitable courier partner depending on your location, package size, delivery requirements, and service availability.

2. Order Processing Time

Most orders are processed within [PROCESSING TIME] business days after successful payment and order confirmation.

For customized or personalized products, additional production time may be required because each item is prepared specifically for the customer.

Customized product processing time: [CUSTOM PROCESSING TIME]

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time is separate from shipping and delivery time.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are:

  • Major cities: [X-X BUSINESS DAYS]

  • Other locations: [X-X BUSINESS DAYS]

  • Remote areas: [X-X BUSINESS DAYS]

These are estimated timeframes and are not guaranteed delivery dates.

Delivery may take longer during festivals, sales events, adverse weather, courier disruptions, public holidays, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges are calculated based on your delivery location, order value, package size/weight, shipping method, and other applicable factors.

Standard Shipping: [SHIPPING COST]

Express Shipping: [SHIPPING COST]

Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

Tracking details may be sent through:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • Other available communication methods

You can use the tracking number provided to check the current status of your shipment through the relevant courier's tracking system.

Please allow [X-X HOURS] after dispatch for tracking information to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Contact number

INFINITY3DWORLDS is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible at [EMAIL ADDRESS] or [PHONE NUMBER].

We cannot guarantee that an address can be changed after the order has been dispatched.

7. Delivery Attempts and Failed Delivery

Courier partners may make multiple delivery attempts before returning a package to the sender.

A delivery may fail because of:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable

  • Refusal to accept the package

  • PIN-code/serviceability issues

  • Courier restrictions

  • Other circumstances beyond our reasonable control

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or customer refusal, additional shipping charges may apply if you request the order to be shipped again.

8. Delayed Shipments

While we work with reliable courier partners, delivery delays can occasionally occur.

Possible causes include:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Festivals and peak shopping periods

  • Courier network delays

  • Transportation disruptions

  • Incorrect address information

  • Remote-area delivery

  • Government restrictions

  • Unexpected operational issues

If your order appears to be delayed, please contact us at [EMAIL ADDRESS] with your order number.

We will reasonably assist you in communicating with the relevant courier partner.

9. Damaged Packages

Please inspect your package when it arrives.

If the package appears seriously damaged, please take clear photographs or video of the package before opening it, where reasonably possible.

If the product inside is damaged, defective, or incorrect, contact us within [X DAYS] of delivery at:

Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

Please provide:

  • Order number

  • Customer name

  • Photographs of the package

  • Photographs/videos of the product

  • Description of the issue

We will review the issue and determine the appropriate solution in accordance with our Return & Refund Policy and applicable law.

10. Missing or Incorrect Items

If your order is missing an item or you received the wrong product, please contact us within [X DAYS] of delivery.

We may request photographs, videos, packaging information, or other details to help investigate the issue.

After verification, we may offer an appropriate replacement, refund, or other remedy in accordance with our policies and applicable law.

11. Personalized and Customized Products

Many INFINITY3DWORLDS products may be personalized specifically for you.

Because customized products require additional preparation and production time, they may have longer processing times than standard products.

Please carefully check names, photographs, text, dates, designs, and other personalization details before submitting your order.

Once production has started, changes or cancellations may not be possible.

For customized products, please also review our Return & Refund Policy for applicable return and replacement conditions.

12. International Shipping

[INTERNATIONAL SHIPPING AVAILABLE / INTERNATIONAL SHIPPING NOT CURRENTLY AVAILABLE]

If international shipping is available, shipping charges and delivery times will depend on the destination country, package weight, shipping method, and courier service.

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • Local taxes

  • Customs clearance charges

  • Other fees imposed by the destination country

These charges are generally outside the control of INFINITY3DWORLDS and may be payable by the customer.

Estimated international delivery time:

[X-X BUSINESS DAYS]

International shipments may also experience additional delays due to customs processing or local regulations.

13. Shipping Restrictions

Some products or delivery locations may not be eligible for shipping due to courier restrictions, product characteristics, remote-location limitations, or applicable laws.

If we are unable to ship an order to your selected address, we will contact you and, where appropriate, provide available options.

14. Free Shipping

If we offer free shipping, the applicable conditions will be clearly displayed on the website or during checkout.

Free Shipping Eligibility: [E.G., ORDERS ABOVE ₹[AMOUNT]]

Free shipping offers may be limited to selected products, locations, order values, or promotional periods.

15. Contact Us

If you have questions about your order or shipping, please contact us:

INFINITY3DWORLDS

Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

When contacting us about an existing order, please include your order number so that we can assist you more quickly.

Effective Date: [EFFECTIVE DATE]
Last Updated: [DATE]

This Shipping Policy should be read together with our Terms of Service, Privacy Policy, Return & Refund Policy, and Legal Notice.